Zaphiro Technologies Posted May 10, 2011 Report Share Posted May 10, 2011 ====== JKI Note: Please read this article for a solution to this problem: Error 5 occurred at an unidentified location - Error Message ====== I'm trying to install VIPM 2010.0.2 on a WinXP Pro PC that only has LV2010 FDS and LV2009 SP1 runtime, each time I run the installer I get an error 5 "file already opened" from the installer and then it stops. No other VIPM version has ever been installed on that computer. How can I solve this issue? Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted May 11, 2011 Report Share Posted May 11, 2011 I will investigate this further. In the meantime: Do you have administrator access during install? Also, can you re-download the file, in case it is corrupt? Link to comment Share on other sites More sharing options...
Zaphiro Technologies Posted May 12, 2011 Author Report Share Posted May 12, 2011 I will investigate this further. In the meantime: Do you have administrator access during install? Also, can you re-download the file, in case it is corrupt? Hello, I do have admin rights, I did redownload the installer and same thing happens. Sorry, I don't really know what details I could give you... Before trying to install VIPM I installed LabVIEW 2010 FDS with Vision Development Module, VB AI and some drivers. Then I installed the 2009 SP1 RTE and installed and then tried with VIPM. Is it still possible to download a previous version of VIPM 2010 from somewhere? Link to comment Share on other sites More sharing options...
Zaphiro Technologies Posted May 17, 2011 Author Report Share Posted May 17, 2011 And I now have the same issue on a different computer. We just received it from HP, installed with Win 7 Ultimate. I've just installed LV 2010 + Vision Development Module, VBAI 2010 and LV 2009 RTE and here's what I get : Basically all our computer have the same configuration (they all come from HP) and can have Win XP Pro or Win 7 Ultimate. The difference I can think of between the computer on which I can install VIPM 2010.2 and those on which I can't is the number of LabVIEW versions installed. The developers' computers have at least LV 8.5, 8.6, 2009 SP1 and some also have LV 2010, and all could install VIPM 2010.2 ; only the computers with just LV 2010 and LV 2009 SP1 RTE won't let VIPM 2010.2 install properly. Any idea what's the issue? Link to comment Share on other sites More sharing options...
Zaphiro Technologies Posted May 18, 2011 Author Report Share Posted May 18, 2011 I've just been told that our anti-virus software (OfficeScan) has been updated recently, and it seems that it could be the issue. Our IT manager will come back tomorrow -we need him to be able to disable the anti-virus- I'll post back after trying this. Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted May 18, 2011 Report Share Posted May 18, 2011 There seems to be an issue with some antivirus programs. Here is another user with problems on a similar level: http://bit.ly/iQL9Zl Link to comment Share on other sites More sharing options...
Zaphiro Technologies Posted May 18, 2011 Author Report Share Posted May 18, 2011 There seems to be an issue with some antivirus programs. Here is another user with problems on a similar level: http://bit.ly/iQL9Zl Yes, that was it! Our OfficeScan was blocking something, after stopping it, we could install VIPM 2010.0.2. Link to comment Share on other sites More sharing options...
Brian S. Posted June 4, 2011 Report Share Posted June 4, 2011 Same problem here also. The difference is I run NOD32 antivirus and Outpost firewall. Both have been disabled prior to trying to Install VIPM (latest version). Receiving "Labview: file already open" error. Again both my anitvirus and filewall software were disabled prior to trying to install. Appears this is not just a problem with an antivirus software. Also, labview runtime 2009 was successfully installed prior to installing VIPN. I am using XP SP3. and Labview 8.5 Link to comment Share on other sites More sharing options...
Brian S. Posted June 11, 2011 Report Share Posted June 11, 2011 Same problem here also. The difference is I run NOD32 antivirus and Outpost firewall. Both have been disabled prior to trying to Install VIPM (latest version). Receiving "Labview: file already open" error. Again both my anitvirus and filewall software were disabled prior to trying to install. Appears this is not just a problem with an antivirus software. Also, labview runtime 2009 was successfully installed prior to installing VIPN. I am using XP SP3. and Labview 8.5 What file is already opened? I can't get this installed. Not even with my antivirus disabled. Link to comment Share on other sites More sharing options...
jaegen Posted June 27, 2011 Report Share Posted June 27, 2011 Any progress on this? I'm having the exact same problem. Jaegen Link to comment Share on other sites More sharing options...
Brian S. Posted June 28, 2011 Report Share Posted June 28, 2011 Here is my screen grab of the error. Note: No mention of GPIB in the error Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted June 28, 2011 Report Share Posted June 28, 2011 Can you try right-clicking on the setup file and selecting 'Run as Administrator'? Does this change anything? Link to comment Share on other sites More sharing options...
jaegen Posted June 28, 2011 Report Share Posted June 28, 2011 Sorry, I'm running XP, so there's no "Run as Administrator" option. I do have full admin rights on my PC though. I took a stab in the dark and tried stopping all the NI services running on my PC before running the VIPM installer, but no luck. Brian, the GPIB reference is showing up for me because I have old versions of LabVIEW installed (I think). For some reason NI assigned the same error codes to two different errors in some cases, so the message had to account for both. Jaegen Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted June 28, 2011 Report Share Posted June 28, 2011 Some third-party software is grabbing the files VIPM needs to install. Probably blocking them because they are considered viruses or something. Link to comment Share on other sites More sharing options...
jaegen Posted June 28, 2011 Report Share Posted June 28, 2011 So, I thought I'd disabled the virus scanner, but I hadn't. Once I unloaded it properly, the install worked. Brian, you should maybe pull up your services and make sure all the anti-virus stuff is properly stopped. Jaegen Link to comment Share on other sites More sharing options...
Brian S. Posted June 29, 2011 Report Share Posted June 29, 2011 So, I thought I'd disabled the virus scanner, but I hadn't. Once I unloaded it properly, the install worked. Brian, you should maybe pull up your services and make sure all the anti-virus stuff is properly stopped. Jaegen I disabled my virus scanner (NOD32) as well as my Firewall software (Outpost Firewall) prior to installing, as mentoned in a previous post. I will double check my processes and see if anything related to them is still running. Bryan Link to comment Share on other sites More sharing options...
Brian S. Posted July 1, 2011 Report Share Posted July 1, 2011 OK, Finally got it to install. Yes, it was the Virus software NOD32. It had a service running that I disabled and all is good now. Thanks, Bryan Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted July 5, 2011 Report Share Posted July 5, 2011 OK, Finally got it to install. Yes, it was the Virus software NOD32. It had a service running that I disabled and all is good now. Thanks, Bryan Happy you got it resolved. Link to comment Share on other sites More sharing options...
Csaba Posted June 7, 2012 Report Share Posted June 7, 2012 Hello there, I have the same error message - I was so happy to find the solution here and I went to the IT guys with a big smile on my face, asking them to disable the OfficeScan on my PC for a couple of minutes. Their answer was: "Disabling antivirus is strictly forbidden, use another software for your work..." Very helpful indeed. Is there any way to install VI package manager on a pc with running OfficeScan antivirus software? Csaba Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted June 8, 2012 Report Share Posted June 8, 2012 Have you tried finding OfficeScan in your task manager and killing it? Link to comment Share on other sites More sharing options...
Csaba Posted June 13, 2012 Report Share Posted June 13, 2012 Hi Michael, thanks for the tip. Yes, I have tried all of the dirty tricks to bypass our IT policy, but I don´t have right to kill that process. I have just sent a notice to our manager, who will have a talk with the IT guys. Life would be boring without ultra-strict IT policies... Have you tried finding OfficeScan in your task manager and killing it? Link to comment Share on other sites More sharing options...
MGiacomet Posted July 20, 2012 Report Share Posted July 20, 2012 Same here... IT can't/won't disable the anti-virus software. I'd be ready to buy the full version st $499, but... What is the installer trying to do that's triggering the anti-virus? GPIB error? Sounds like some unhandled error... Please help! You'll make $499... Link to comment Share on other sites More sharing options...
Michael Aivaliotis Posted July 24, 2012 Report Share Posted July 24, 2012 Does the anti-virus have an exception list where you can add applications to ignore scanning? Link to comment Share on other sites More sharing options...
MGiacomet Posted July 30, 2012 Report Share Posted July 30, 2012 Does the anti-virus have an exception list where you can add applications to ignore scanning? Nope, can't add an "exception" What exactly is the installer trying to do? Install a DLL somewhere it shouldn't, modify the registry? All things that would trigger the anti-virus... You should know. Well, unless your installer has a virus in it. Or the whole thing IS a virus! Ha! Link to comment Share on other sites More sharing options...
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