JKI-OfAllTrades Posted February 10, 2020 Report Share Posted February 10, 2020 After starting VIPM 2019, I get an error when checking for updates: " there was an error accessing the following repositories:" LabVIEW Tools Network and VI Package Network. I have been using VIPM 2019 ever since it came out and have not seen this issue until now. I have checked for update and I am running the latest. I have checked with my IT guy and there is no web filtering that would be causing it not to get through. Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 Can you check the error logs? C:\ProgramData\JKI\VIPM\error It'll probably be the last entry (bottom of the log file) in a file with today's date. Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 =========== START of VIPM 2019.0.0 (build 2029) Error Message =========== An internal VIPM 2019.0.0 (build 2029) Error has occured on: Monday February 10, 2020 at 07:10:23 PM = Automated Message Start = Error 7 occurred at ZLIB Open Unzip Archive__ogtk.vi in OGPM Class.lvlib:CAA36F9B6690452CF42DA4D8499D247D->OGPM Class.lvlib:5B2D78717A90673DBFEAD831BE8376F0->DEABCC9F97CF31105414B12209AD77A5->VIPM Main Window.vi Possible reason(s): LabVIEW: File not found. The file might be in a different location or deleted. Use the command prompt or the file explorer to verify that the path is correct. ========================= Nonexistent GPIB interface. = Automated Message End = = User Defined Message Start = Error downloading from: - http://ftp.ni.com/evaluation/labview/lvtn/vipm/index.vipr = User Defined Message End = = Error Handler Call Chain Start = VIPM Main Window.vi-> DEABCC9F97CF31105414B12209AD77A5-> OGPM Class.lvlib:5B2D78717A90673DBFEAD831BE8376F0-> OGPM Class.lvlib:CAA36F9B6690452CF42DA4D8499D247D = Error Handler Call Chain End = =========== END of VIPM 2019.0.0 (build 2029) Error Message =========== Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 That looks like a networking issue. I'm able to download that file on my computer. http://ftp.ni.com/evaluation/labview/lvtn/vipm/index.vipr Are you able to click the link above and read the file? Would you mind rebooting and trying again? 🙂 Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 I've rebooted and even got latest windows 10 updates build 1909. Not sure what you mean by "read the file". When I click on the link it opens a tab and apparently a text file that begins with "[Self]Self.Name=NI LabVIEW Tools Network Self.URL=file:///c:/lvtn Release.Number=2544 Release.Date=Wed, 05 Feb 2020 05:22:28 -0600 Self.ID=722df7e8e4010cd4570904b278388a7f Client.GlobalAccess=TRUE [Package abcdef_project_filter_and_edit-1.0.16.17] Package.URL=packages/abcdef_project_filter_and_edit/abcdef_project_filter_and_edit-1.0.16.17.vip Icon.URL=packages/abcdef_project_filter_and_edit/abcdef_project_filter_and_edit-1.0.16.17.bmp Spec.URL=packages/abcdef_project_filter_and_edit/abcdef_project_filter_and_edit-1.0.16.17.spec Package.MD5=d3b17d5964e33b4dc2bdb905e2200074 Package.Release Date=Thu, 19 May 2016 15:46:24 -0500 Platform.Exclusive_LabVIEW_Version=LabVIEW>=11.0 Platform.Exclusive_OS=Windows NT,Mac OS>=10 " Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 I am able to get to http://download.ni.com/evaluation/labview/lvtn/vipm/ and view what looks like and ftp file browse page Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 Hi Jim. Definitely something with my PC. I tried from another computer and no error when refreshing the packages. I also tried running the Package Manager install and choose Repair. Not effect - still get the original error. My IT is scratching his head too. Any thoughts? Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 One thought I have is that you might try the Options >> Network >> Configure Proxy to Access the Internet setting. Try testing VIPM with either "Use System Proxy Settings (Windows Only)" or "No Proxy (Direct Connection)" -- that can sometimes make a difference. PS - Your options page might look a little different, since I'm using VIPM 2020 beta. 😉 Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 Yes, I checked that setting. I tried both settings. Both give the same error when refreshing Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 8 minutes ago, JKI-OfAllTrades said: Yes, I checked that setting. I tried both settings. Both give the same error when refreshing Shoot. That setting was my secret weapon. Now, I'm not sure what it could be... If you're interested, you might try VIPM 2020 Beta and see if that fixes things. It's pretty stable at this point and we're actively fixing issues. Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 One more idea... Is the clock (date/time) set correctly on that computer? If not, that can cause HTTPS connections to fail, since the certificates can't be verified correctly. Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 Wouldn't have thought of that... but yes, date & time is correct. Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 (edited) Another interesting observation: If I choose Not Installed packages, I get a list of packages. Regardless of which package I choose, I get the following when I try to install it: "Package is not compatible with your operating system or any LabVIEW version installed..." I am running Windows 10 with LV 2017 Edited February 11, 2020 by JKI-OfAllTrades Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 A.) Is it a "System" package that you're looking at? B.) Or, did you set the Target to System and then are you looking at a LabVIEW package? Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 11, 2020 Author Report Share Posted February 11, 2020 (edited) A LabVIEW package as follows: Edited February 11, 2020 by JKI-OfAllTrades Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 11, 2020 Report Share Posted February 11, 2020 I've seen similar problems when VIPM gets an error checking the network for the package repository feed. If we solve the first issue, the second problem will go away. Quote Link to comment Share on other sites More sharing options...
JKI-OfAllTrades Posted February 12, 2020 Author Report Share Posted February 12, 2020 We resolved the issue. Apparently some malware scanning setting in our web filter. Quote Link to comment Share on other sites More sharing options...
Jim Kring Posted February 12, 2020 Report Share Posted February 12, 2020 1 minute ago, JKI-OfAllTrades said: We resolved the issue. Apparently some malware scanning setting in our web filter. Ah ha! IT to the rescue 😉 Glad you figured it out. Quote Link to comment Share on other sites More sharing options...
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