Jump to content
Sign in to follow this  
jmcbee

Error Message During Install

Recommended Posts

I get an error message during install. The error message reads "Error 5 occurred at an unidentified location... LabVIEW: File Already Open". I am running LV 8.5 with Professional Developers license. I am a bit confused by the last bit "LabVIEW: File already open" as neither labview or any type of VIPM is open. Please let me know how to get this fixed so that I can install the VIPM. Thank you very much for your help!

 

post-2361-1203558248.png

Share this post


Link to post
Share on other sites

Hi,

 

I'm sorry that you're having trouble. It appears that the issue is occurring during a self-extracting step of VIPM's installation process. I agree that the "File Already Open" error is misleading.

 

I have a few questions:

  • Does the installation work if you try again? (If so, maybe it was simply a one-time occurrence)
  • Have you tried rebooting your computer? (Sometimes this helps if there is some OS lock on a file)
  • Are you installing VIPM 1.1 or 1.1.1 (the latter, was just released today)?

Hopefully, we'll get you up and running, soon.

 

Thanks,

 

-Jim

Share this post


Link to post
Share on other sites

Hello,

 

I appreciate your quick reply! I first downloaded the VIPM 1.1 and tried to install it (this evening) and got the error 5 message. I then restarted my computer and downloaded VIPM 1.1.1 and got the same message, which is when I posted this question. However I have not restarted since I tried the 1.1.1 install. Perhaps that would do the trick?

 

Thank you again!

Share this post


Link to post
Share on other sites

Thanks for the clarification.

 

Also, is there anything special/unusual about your system or configuration? For example:

  • Are you running with non-administrator privileges?
  • Is your computer under configuration lock-down by your IT department?
  • Are you running Windows Vista?
  • Are you using any special firewall or anti-virus software? (if so, try disabling it and then installing VIPM)

Thanks,

 

-Jim

Share this post


Link to post
Share on other sites

There is nothing unusual about my system, as far as I know. It is my home computer and I have admin privileges, it is not in lockdown, I am running XP and I am using the run of the mill Norton Antivirus. I will go ahead and try shutting down my antivirus and spywear protection and see if that is the root of the problem. I appreciate your time in helping me to solve this problem!

Share this post


Link to post
Share on other sites

I wanted to let you know that I shut down my spyware protection and my virus protection and retried the VIPM install and the install worked just fine. As I said before, I do appreciate your time and your help!

 

Cheers,

Jon McBee

Share this post


Link to post
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.

Loading...
Sign in to follow this  

×
×
  • Create New...

Important Information

By using this site, you agree to our Terms of Use.